Healthcare Chatbots Market: - An Overview
A chatbot is a system that can interact with the human with the help of AI algorithms and natural language processing techniques. Chatbots are used in many domains such as virtual assistance, online reservation, healthcare, general conversation, online training, and customer support. Chatbots are becoming a part of daily life, as they proliferate on messaging platforms and launch as digital assistants by the largest technology companies. Many healthcare chatbots design have been proposed in the past few years, which aim to provide the user with medical information and recommendation. Healthcare chatbots can help in improving patient’s appointments and contacts with the physician, or hospital.
Hospital and other healthcare organizations provide healthcare chatbots in-built for all their healthcare apps. As healthcare services are becoming more patient-centric, these chatbots can assist in enhanced customer experience. Moreover, the healthcare providers are increasing investing in such automated tools, to provide timely digital health services. This factor is increasing the demand for the healthcare chatbots market.
Increasing Adoption of Healthcare Chatbots amid the COVID-19 Pandemic outbreak
The COVID-19 pandemic outbreak has disrupted many industries, including healthcare sector. Healthcare services face huge challenges that can be fixed by chatbots. Healthcare chatbots have been useful during the COVID-19 pandemic, to enable efficient customer interaction for providing coronavirus related information to the customers. During COVID-19, an individual with symptoms and conditions look for supervision on whether to seek medical care, so providing accurate information is important. Healthcare chatbot provides round-the-clock service at a low operational cost. The healthcare chatbots market is estimated to grow by 2X from 2019 to 2020. Developing high-quality COVID-19 screening chatbots, as qualified as a trained human agent, would help to alleviate the increased load on COVID-19 contact centers.
Healthcare Chatbots Market: Drivers and Restraints
Healthcare chatbots are artificial intelligence software that can have conversations with users based on the principle of natural language processing (NLP). As the elderly population is increasing worldwide, they requires frequent health check-ups to secure healthy living. The adoption of chatbots can decrease the number of redundant activities and improve precision, such as medication reminder offer, following-up on appointments, scheduling of appointments, and others. Leveraging technology for digital appointment scheduling process has become increasingly popular for hospitals and clinics.
AI-based healthcare chatbots system provides suggestions for diseases or medicines and it is available for 24*7 hours. Moreover, the increasing adoption of smart devices or smartphones is also propelling market growth. Smart devices are equipped with advanced chatbots tools to solve many mission-critical issues in the healthcare industry.
Healthcare Chatbots Market: Segmentation
The healthcare chatbots market has been segmented on the basis of Solution, Platform, End user and Region.
The Healthcare Chatbots market is segmented on the basis of Solution:
The Healthcare Chatbots market is segmented on the basis of Platform:
The Healthcare Chatbots market is segmented on the basis of End User:
Healthcare Chatbots Market: Competition Landscape
Some of the prominent players in healthcare chatbots market are Anboto, Sensely, Buoy Health, Inc., Ada Health GmbH, GYANT.COM, Inc., Creative Virtual, Next IT Corp., Baidu, Inc., PACT Care BV, Woebot, Inbenta Technologies Inc., Infermedica, Babylon, Synthetix Ltd., CX Company, Nuance Communication, Inc., among others.
Healthcare Chatbots Market: Regional overview
Based on the region, the healthcare chatbots market has been segmented into North America, Europe, East Asia Latin America, South Asia & Pacific, and Middle East & Africa. North America holds the largest market share due to high advancements in the healthcare IT market. Also, the South Asia & Pacific, and East Asia is expected to grow at the highest growth rate during the forecast period, due to the increasing spending and demand for virtual assistance applications from various industries.
The healthcare chatbots market report is a compilation of first-hand information, qualitative and quantitative assessment by industry analysts, and inputs from industry experts and industry participants across the value chain. The report provides in-depth analysis of parent market trends, macro-economic indicators, and governing factors, along with healthcare chatbots market attractiveness as per segment. The Healthcare Chatbots market report also maps the qualitative impact of various market factors on Healthcare Chatbots market segments and geographies.
The report covers exhaustive analysis on:
Regional analysis includes: