Global Market Study on Chatbots: High Demand for Conversational Platforms from Retail & e-Commerce Businesses Boosting Market Growth

Chatbots  Market
  • Published On : Jun-2020 |
  • Pages : 300 Pages |
  • Format : Chatbots  Market Chatbots  Market Chatbots  Market Chatbots  Market

High demand for different chatbots ranging from simple pattern matching with response to complex Artificial Intelligence (AI) technology with sophisticated conversational state is being observed on a global level. This demand for chatbots initially started off with basic scripted chatbots that identify key phrases and provide pre-programmed responses. Today, chatbots with intent recognition abilities, end-to-end conversational capabilities, and human-like characteristics are being deployed in the market, thereby boding well for the growth of the chatbots market in the coming years.

Chatbots Market Trends

Increasing Adoption of Chatbots by Contact Centers: Increasing demand for training, high turnover rates, and requirement of minimizing operational expenditure are motivating traditional contact centers to procure intelligent chatbots and related platforms. Today, customers prefer to opt for self-service, and they are not willing to wait long periods of time for an agent to help them. In order to cater to this demand, contact centers are procuring scripted, contextual, and social messaging chatbots, thus driving the growth of the global chatbots market size.

Advancements in AI & Natural Language Processing (NLP) Enhancing Attractiveness: Developers are offering chatbots that go beyond basic keyword matching functionalities. Advancements in machine learning, NLP, data management techniques, and processing speeds have made chatbots much more intelligent. Also, as chatbots become popular, related software development kits (SDKs) and application programming interfaces (APIs) are becoming more mature. These solutions facilitate the development of chatbots integrated with easy drag-and-drop user interfaces, thus allowing enterprises to build and operate their own chatbots.

Technical Integrations Complementing Cognitive: Reinforcement learning abilities help chatbots accept user corrections upon repeated usage, which, in turn, enhances the suitability of the offered responses. Machine learning capabilities facilitate qualitative intent recognition in chatbots. Other capabilities such as dialog management, humanization, interaction channels, task automation abilities, monitoring and reporting, ease of implementation, and regulation of security and compliance are some aspects taken into account by prospects looking to procure AI chatbots.

Regional Outlook of Chatbots Market

Among all the regional markets of the world, the Southeast Asia and Pacific chatbots market share is projected to record the highest CAGR of approximately 24% during the forecast period of 2020 to 2030. This high growth rate can be attributed to the rising demand for advanced conversational platforms being generated from the banking, financial services and insurance (BFSI) industry. Currently, the chatbots market in North America leads the global market space, following by the market in Europe. This dominance is primarily owed to the high adoption of chatbots in the retail and e-Commerce industry in these regional markets.

Impact of COVID-19 Pandemic on Global Chatbots Market

With various restrictions and mandatory lockdowns legislated by governments across the globe, companies are being forced to operate at minimum employee attendance. Various business processes related to remote administrative services, contact center services, and marketing and sales are facing the brunt of the ongoing pandemic. In order to continue catering to customer demand, these businesses are procuring highly-efficient chatbots (scripted chatbots, help bots, chatterbots, talkbots, etc.) that come with self-service features. Deployment of contextual chatbots featuring AI techniques are estimated to offer the highest incremental opportunity in the near term.

Analysts’ Viewpoint

As per thorough analysis by PMR, the global chatbots market is set to experience tremendous growth and expand at a high value CAGR of 20% over the forecast period of 2020 to 2030. High adoption of chatbots clearly showcases the fact that artificial intelligence is promoting all the hype. However, improvements in NLP techniques and accommodation of flow-based conversational abilities are some features that will demand more time, research, and investment.

Chatbots Market – Report Scope

Persistence Market Research (PMR) recently published a new research study on the chatbots market for the assessment period of 2020-2030. It offers a close look at the evolving aspects of the chatbots market, as well as the dynamics impacting market growth. The research study focuses on key developments in the chatbots market, and other developments that are on the cards. The report talks about various macro- and micro-economic factors responsible for having an in-depth impact on the growth of the chatbots market.

The chatbots market overview provides the growth scenario and market potential with maximum precision, which is adjudged with suitable assumptions. The report features unique and relevant factors that are expected to create a significant impact on the chatbots market during the forecast period. This report includes a detailed and considerable amount of information, which will help new solution providers in the most comprehensive manner for better understanding.

Several stakeholders in the chatbots market can rely on the data offered in this research study and delve into pragmatic decision-making. Moreover, information offered in the chatbots market report also helps new market entrants expand their bases in the chatbots market.

The report elaborates historical and current trends molding the growth of the chatbots market. The performance journey of the chatbots market has been drawn and analyzed in way that the lucrative side of the market is evident to readers. The competitive landscape presented in the chatbots market report gives a detailed outlook of the profiles of key companies operating in the market, along with their differential strategies and key focus areas.

Chatbots Market: Segmentation

PMR’s research study on the global chatbots market offers a detailed market segmentation, wherein, key segments have been discussed in detail. The segmentation of the chatbots market has been offered on the basis of solution, type, enterprise size, application, industry, and region. Every segment has been analyzed in detail, and data pertaining to the growth of each segment has been included in the study.



Enterprise Size




  • Chatbot Platforms
  • Scripted Chatbots
  • SMEs
  • Automated Customer Support
  • BFSI
  • North America
  • Services
  • Contextual Chatbots
  • Large Enterprises
  • Marketing and Sales
  • Retail and e-Commerce
  • Latin America
  • Development Services
  • Social Messaging Chatbots
  • Personal Assistance
  • IT and Telecom
  • Europe
  • Integration Services
  • Others
  • Digital On-boarding
  • Government
  • East Asia
  • Support Services
  • Others
  • Healthcare
  • Southeast Asia and Pacific
  • Education
  • Middle East and Africa
  • Travel and Hospitality
  • Others

Chatbots Market: Key Questions Answered in the Report

The research study on the chatbots market offers inclusive insights about the growth of the market in the most comprehensible manner for the better understanding of users. Various insights offered in the report answer some salient questions that assist stakeholders in gauging all emerging possibilities in the market.

  • How has the rapidly changing business environment acted as major growth engine for the chatbots market?
  • What are the key trends that are constantly shaping the growth of the chatbots market?
  • Which are the prominent regions offering plentiful opportunities for the chatbots market?
  • What are the differential strategies adopted by key players to command a significant chunk of the global market share?

Chatbots Market: Research Methodology

A unique and promising research methodology forms the base of the chatbots market report. The report has been prepared after comprehensive analysis of market happenings, and riveting insights have been compiled meticulously. The research methodology of the chatbots market has been a two-step process that comprises primary and secondary research. Key stakeholders such as chatbot solution and service providers and network service providers, experts of several designations, including executive vice presidents, directors, service engineers, technical advisors, GM marketing professionals, and sales professionals, have been interviewed.

Secondary sources referred to garner report findings include investor presentations of top players, World Bank, government websites, press releases, and many other credible sources.

Companies covered in Chatbots Market Report

  • Nuance Communications
  • Google
  • AWS
  • Artificial Solutions
  • IBM Corporation
  • SnatchBot
  • Chatfuel
  • Floatbot
  • Botsify
  • ChatterOn
  • Smartloop
  • Pandorabots
  • Flow XO
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