Triage System Market

Global Market Study on Triage Systems: Growing Adoption of Real-time Location Systems Aiding Market Expansion

Triage System Market Segmented By Triage Platforms/Applications, Digital Triage Services, Telephonic Triage Services Solution

Key Questions Answered in Report

  • How will the triage system market expand until 2031?

    Persistence Market Research projects the market to register a CAGR worth 21.5% across the 2021-2031 assessment period. Increase in number of patients due to COVID-19 is creating an array of benefits and opportunities for triage system manufacturers.

  • Who are the leading manufacturers of triage systems?

    Prominent players operating in the global triage system landscape include tier-1 companies such as Vocera Communications and Hinduja Global Solutions, who accounted for 28% share of global revenue in 2020.

  • Which region is expected to be at forefront in the market for triage systems?

    North America is dominating the global market; however, the market in South Asia and Pacific is anticipated to expand at a significant rate of 24% CAGR over the forecast period. The East Asia region is expected to remain a key market, as adoption of primary care and urgent care apps among healthcare providers and patients is expected to create a huge opportunity for triage solution providers in the market.

  • What are the major challenges for triage system suppliers?

    Loss of attention among nurses leads to dissatisfaction among patients and overcrowding in triage units. Thus, huge workload and highly stressful environment for triage units hinders market expansion.

Find Out More about the Report Coverage


  • Vocera Communications
  • Hinduja Global Solutions Ltd.
  • eConsult
  • Nihon Kohden
  • Infermedica
  • EiT Health
  • Allm Inc.
  • TriageLogic
  • Asymmetrik

Report Also Addresses:

  • Market Estimates and Forecasts (2016-2031)
  • Key Drivers and Restraints Shaping Market Growth
  • Segment-wise, Country-wise, and Region-wise Analysis
  • Competition Mapping and Benchmarking
  • Brand Share and Market Share Analysis
  • Key Product Innovations and Regulatory Landscape
  • COVID-19 Impact on Triage Systems and How to Navigate
  • Recommendation on Key Winning Strategies

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Triage System Sales from 2016 to 2020 Vs Forecasts for 2021 to 2031

Historically, the global triage system market registered a CAGR of 20.2% from 2016-2020. Increasing usage of triage applications to help paramedics and EMTs (emergency medical technicians) capture patient information quickly and accurately is anticipated to boost demand for triage platforms and applications.

Digital triage services are basically video channels that offers quick video searching for patients with customized questions, without the need for a human being to be present. Telephonic triage are services offered by BPOs, which is a process between patients and caregivers. Telephonic triage services help people become more confident in their ability to care for themselves and their loved ones.

In addition, increasing smartphones usage, rise in 3G and 4G technologies, increasing Internet penetration, rising investments by various organizations in order to improve healthcare and network infrastructure, and escalating demand for cost-effective and user-friendly technology are driving adoption of triage systems.

Owing to these broad factors, demand for triage systems is likely to increase, expanding at a CAGR of 21.5% throughout the 2021-2031 assessment period.

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How is Hospital Door-to-Provider Metrics Improving through Triage Services?

The required care of a patient is initiated by providers immediately upon the patient's arrival, after checking limited history and current information. The patient is then transferred to the emergency physician department for authoritative treatment after an initial observation done. With the help of triage services, orders are taken immediately and hospital door-to-provider metrics is dramatically improved.

While medical screening of a patient is done by the provider, a thorough examination may take place in a standard triage situation while maintaining the patient’s privacy. Therefore, improved hospital door-to-provider metrics through triage services is anticipated to proliferate the growth of the market over the coming years.

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Which Factors are Boosting Adoption of Triage Systems & Solutions?

Wireless technologies are helping real-time location systems (RTLS) grow at a significant rate, as these allow healthcare providers to trace the movement of attendants and equipment so as to improve productivity. For instance, real-time location systems were installed by Piedmont Healthcare in six different hospitals to track the location of its assets.

Hospital facilities are expanding their current work with real-time location systems to drive operational efficiency, improve patient satisfaction, and increase asset utilization. This is further creating many opportunities for countries such as India, Spain, Brazil, South Africa, Italy, and many others to speed up the implementation of triage services.

What Factors are Affecting Adoption of Triage Systems?

Huge amounts of patient data generated is one of the major challenges associated with triage systems. Providers find it difficult to aggregate patient data for vital insights. As a result, data overload and accuracy issues may affect decision-making during treatment in the long run.

As patient data is increasing day by day, the healthcare industry has to be exceptionally careful in handling this flood of data. There is an increase in several experiments and innovations to make triage services impressive, but data overload and accuracy concerns pose a challenge and hamper market growth, globally.

Moreover, shortage of personnel is another challenge continuously mentioned by patients. Loss of attention among nurses leads to dissatisfaction among patients and overcrowding in triage units. Thus, workload and highly stressful environment for triage units hinder market growth to some extent.

Which Region Offers Largest Opportunity for Sales of Triage Systems?

In 2020, North America held the largest share of around 25% of the global market, owing to changes in reimbursement coverage and several regulatory reforms to update hospitals with technology-driven triage solutions.

For instance, Ontario Health is considering implementing new protocols for triage systems during the spread of novel coronavirus to guide decisions on whom gets ICU treatment when the healthcare system is overwhelmed. Factors such as these are anticipated to drive demand for triage systems in North America.

South Asia and Pacific market is expected to grow at significant high growth rates owing to the increasing population and increasing prevalence of various emergency conditions that include cardiovascular diseases, stroke, trauma and many others. The market in this region is anticipated to expand at a CAGR of 24% over the next ten years.


Country-wise Insights

How is Increasing Number of COVID-19 Patients Driving Adoption of Triage Services in the U.K.?

The market share of the U.K. is expected to account for 18% of Europe’s market in 2021. The most common application of triage services is collecting patient data. This application of triage services is accelerating market growth in the U.K. Doctors are upgrading themselves with triage services to continue their practices and maintain remarkable medical consulting.

In the U.K., patients are using triage services to reduce medical fees and understand the phases of their health. Further, triage applications are used by businesses to assess their employees’ health and maintain their safety. Companies are investing in triage services to adjust their ready-to-work setups during COVID-19.

Will Implementation of Artificial Intelligence in Triage Solutions Proliferate Market Growth in South Korea?

Demand for triage systems in South Korea is expected to expand at 24% CAGR, owing to implementation of AI (artificial intelligence) in healthcare solutions in the country. Clinical and non-clinical staff at General Practice (GP) surgeries use different tools to manage increasing demand for urgent care and digital triage.

AI-driven online triage is one such tool that can help GPs better manage patient flow, as it captures patient information in a consistent way. The AI tool will analyze patient information and provide recommendations on the urgency and priority of each case.

How are Best of Breed (B.O.B.) Solutions Fueling Adoption of Triage Solutions in the U.S.?

The currently dominating the global market in terms of value, and accounted for nearly US$ 200 Mn in 2020. B.O.B triage solutions are expected to influence market growth in the country. Improvements in diagnostic enhancements, physician productivity, and enhanced interoperability can be seen with the help of best-of-breed solutions, and this factor leads the way for driving market growth.

Moreover, there has been a shift from information systems such as electronic health records in most healthcare premises to best-of-breed solutions, which is known as supreme emergency department information system software. Therefore, flexibility of integration with B.O.B. solutions will be the key driving factor for market growth in the U.S.

Category-wise Insights

Will Real-time Tracking & Alerts for Life-threatening Circumstances Boost Adoption of Triage Systems?

The services segment is expected to witness a high growth rate of 22.5% CAGR during the forecast period. In terms of value, the market share of services is expected to increase from 42.8% in 2021 to 46.2% in 2031. Triage system units store real-time data, which helps diagnosing diseases at an early stage. In life-threatening circumstances, real-time data, and on-time alerts are critical.

With increasing number of injuries caused by accidents, patients expect proper medical services. Triage systems treat patients as per the urgency of medical care needed, regardless of their rank or nationality. Tracking real-time data and sending alerts on time to doctors can save the life of patients. Furthermore, tracking and alerts can also improve the quality and efficiency of treatments.

How are Primary Care Centers Creating New Opportunities for Triage Solutions?

Primary care centers hold around 57% share of the global market, and are anticipated to dominate throughout the forecast period. Current primary care has effectively managed to provide all basic and prime amenities to local populations as well as travelers.

Though primary care systems are still in early stages of development, given recent increases in lifestyle diseases, there is an opportunity to improve general well-being significantly with increased primary care offerings.

The new model of care implementation aims to put patients at the centre of the healthcare system and involves the roll-out of primary care. The Model of Care, E-Health, and other change programs provide the ideal opportunity to reorient the healthcare system around a foundation of primary care.

It has long been known that ‘primary care-oriented’ systems such as that of the U.K., the Netherlands, Canada, Spain, and Australia deliver better health outcomes at lower cost.

Competitive Landscape

Companies focuses on entering into partnerships with technology and digital solution providers to target new innovations. This strategy helps them in enhancing their product portfolios with the release of new products and expand into new horizons.

  • For instance, in March 2021, Accenture PLC and Global Ventures, a UAE-based venture capital firm, partnered to innovate and provide clients with an edge in their transition to digital healthcare. This partnership will provide Global Ventures portfolio companies with access to Accenture’s international network and expertise in facilitating innovative healthcare IT solutions. Accenture’s clients will benefit from the companies within the Global Ventures portfolio and utilize emerging technologies.

Some of the key players manufacturing triage systems include:

  • Vocera Communications
  • HGS
  • eConsult
  • Nihon Kohden
  • Infermedica
  • EiT Health
  • Allm Inc.
  • TriageLogic
  • Asymmetrik
  • Conduent

*The list is not exhaustive, and only for representational purposes. Full competitive intelligence with competition deep dive available in the report

Report Scope



Forecast Period


Historical Data Available for


Market Analysis

US$ Mn for Value

Key Regions Covered

  • North America
  • Europe
  • Middle East & Africa
  • Rest of the World

Key Countries Covered

  • U.S.
  • Canada
  • Germany
  • Italy
  • France
  • U.K.
  • Spain
  • GCC
  • South Africa

Key Segments Covered

  • Solution
  • End-user
  • Region

Key Companies Profiled

  • Vocera Communications
  • HGS
  • eConsult
  • Nihon Kohden
  • Infermedica
  • EiT Health
  • Allm Inc.
  • TriageLogic
  • Asymmetrik
  • Conduent

Customization & Pricing

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  • Is this research conducted by Persistence Market Research?

    Yes, the research has been conducted by expert analysts of Persistence Market Research, through a combination of primary and secondary research. To know more about how the research was conducted, you can speak to a research analyst.

  • What research methodology is followed by Persistence Market Research?

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Key Market Segments Covered

By Solution

  • Triage Platforms / Applications
  • Services
    • Digital Triage Services
    • Telephonic Triage Services

By End User

  • Triage Systems for Primary Care Centers
  • Triage Systems for Emergency / Urgent Care Centers

By Region

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • MEA

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