Crisis Emergency And Incident Management Platforms Market

Global Market Study on Crisis, Emergency, and Incident Management Platforms: Government and Defense Sector to Remain Largest End Users

Crisis, Emergency and Incident Management Platforms Market Segmented by Communication Technology, First Responder Technology, Satellite Phone Technology, Vehicle Ready Gateway Technology, Emergency Response Radar Technology

About the Report

Demand for crisis, emergency, and incident management platforms is estimated to increase over time owing to rise in need for safety and security solutions, due to increase in natural calamities & terrorist attacks, implementation of regulatory policies for public safety, and necessity of emergency preparedness.

Persistence Market Research’s latest revised study covers comprehensive insights about market trends, value (US$ Bn) projections, recent developments, and dynamics in the global market for the forecast period of 2021-2031.

The report tracks global value of crisis, emergency, and incident management platforms in 10+ high-growth markets, with the regions of North America, Europe, and Asia offering the most opportunities to stakeholders. The report also analyzes the impact COVID-19 has had on the economy in general, and on demand for crisis, emergency, and incident management platforms in particular.

Find Out More about the Report Coverage


  • Honeywell International Inc.
  • NEC Corporation
  • Lockheed Martin Corporation
  • Motorola Solution Inc.
  • Collins Aerospace
  • Siemens AG
  • Iridium Communication Inc.
  • Eaton
  • Johnson Controls
  • Singlewire Software
  • Environmental System Research Institute, Inc.
  • Intergraph Corporation
  • Alert Technologies
  • Guardly
  • The Response Group

Historical Trends Vs. Future Market Projections

From 2016 to 2020, the market registered a CAGR of 6.6%. Surge in development of smart cities is expected to drive adoption of intelligent evacuation systems and surveillance systems, thereby fueling the need for crisis, emergency, and incident management platforms. Moreover, use of technologically advanced equipment to combat terror attacks is expected to fuel the need for incident and emergency systems.

The popularity of crisis, emergency, and incident management platforms is underpinned by growing incidence of threats, notably terrorism and security breaches. One of the key undercurrents of technological improvements in the market is the growing complexity of threats.

The government sector is expected to become aware of the role and importance of such platforms to be proactive in managing threats. Growing array of product offerings for crisis, emergency, and incident management platforms with mass/emergency notification systems is boosting the growth avenues for stakeholders in the market. Growing demand for related services is expanding the market avenue.

Furthermore, rising demand for such technologies in maritime, aviation, and communications equipment is boosting market growth. Growth in revenue is expected from increase in popularity of emergency response systems in the aviation sector.

Growing adoption of earthquake/seismic warning systems in developing countries is boosting expansion of the market. Overall, the market for crisis, emergency, and incident management platforms is projected to fare even better over the coming years, expanding at an impressive CAGR of over 8% through 2031.

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How will Technological Advancements Impact Demand for Crisis, Emergency, and Incident Management Platforms?

The market is flooded with advanced software and mobile apps that can minimize the aftermath of a man-made or natural disaster. Government regulations are continuously evolving, and these are needed to be followed strictly by both, people and organizations such as fire department, emergency medical services, healthcare organizations, police departments, non-governmental organizations, and businesses.

These changes have been taken into consideration to respond to increasing number of terrorist attacks, criminal activities, and natural disasters. Many developing and developed countries are also upgrading their services to technologically advanced emergency management services and solutions.

During certain circumstances when each penny is worth more than a dollar, corporations are constrained towards quick implementation of economic crisis, emergency, and incident management platforms.

Emerging technologies are creating greater opportunities to make crisis, emergency and incident management platforms more intelligent, secure, and effective. Today, technologies such as artificial intelligence, blockchain, and IoT (Internet of Things) are creating potential opportunities to generate, transmit, and read emergency-related data for better decision-making in crises.

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Will Government Initiatives Emphasizing on Public and Environmental Safety Aid Market Growth?

Crisis, emergency, and incident management platforms is a new concept entering the disaster and emergency sector, which function as security measure against potential disruption, in order to plan incident response. Increasing threat levels related to terrorism, biological hazards, and government initiatives toward public safety are major drivers for market growth.

Increase in demand for digitalization, social media surfing, Internet, and mobile usage, and increasing security breaches are driving factors for the market. Crisis, emergency, and incident management platforms need to address the sharing of information across stakeholders and emergency agencies involved in response and recovery.

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Will Critical Need to Remain Prepared Against Sudden Attacks Drive Market Growth?

Generally, terrorists tend to aim at places where there are large gatherings of people to create fear and chaos. Leading providers of crisis, emergency, and incident management platforms are focusing on entering a wide variety of organizations, and communication professionals need to be prepared for this eventuality and prospects.

Once the crisis is passed, the communication does not stop. There could be an ongoing requirement to continue messaging, which could include new security measures, staff well-being, and construction. These factors are estimated to amplify demand for crisis, emergency and incident management platforms over the forecast period.

Which Factors are Affecting Adoption of Crisis, Emergency, and Incident Management Platforms?

Decline in budgetary priorities, government spending, failure to approve government budgets on a timely basis, changes in areas of spending, procurement of grants and contract documentation, and delays in contract awards are factors that could adversely hamper growth of the market during the forecast period. Also, high attention is needed in developing criteria to evaluate the management and outcomes of emergency events.

During out-of-scale events, it is observed that emergency management operations are frequently degraded in terms of communication failure, insufficient resources, and uncontrollable conditions. In order to solve these issues, there is the need to develop agreed outcome measures and processes for emergency management, which can help in attaining positive outcomes and improved measurement.

Crisis Emergency And Incident Management Platforms Market

Country-wise Analysis

What’s Driving Crisis, Emergency, and Incident Management Platform Demand in the U.S.?

The population in the U.S. is growing, aging significantly, and is becoming more ethnically diverse. Increasing aging population in the country and continuous growth in the number of people residing in more densely populated urban and coastal areas are resulting in higher concentrations of individuals and assets in a particular area (with over 200 Mn in metro areas and 87 Mn living along U.S. coastlines).

This is expected to lead to an increase in the nation’s vulnerability due to impact from severe weather and other calamities. Furthermore, unequal population distribution and growth among the nation’s regions is creating need for emergency operation managers to conduct more strategic planning. Thus, demographic shifts in the country is a major factor driving demand for crisis, emergency, and incident management platforms in the country.

How is India Surging Ahead in the India Crisis, Emergency, and Incident Management Platforms Landscape?

In the last few years, India has witnessed a number of natural disasters, impacting millions of people. Loss in terms of private, community, and public assets has been astronomical. India has been vulnerable to natural disasters on account of its unique geo-climatic conditions. Droughts, floods, earthquakes, landslides, and cyclones have been recurrent phenomena.

Also, several state governments across the country have ordered the installation of surveillance solutions at public places and quarantine centers to ensure the safety of citizens from COVID-19. This has significantly increased demand for crisis, emergency, and incident management platforms within the country. Given this, the market in India is estimated to cross a valuation of US$ 12 Bn by the end of 2031, registering a noteworthy CAGR of close to 10%.  

What Makes Japan a Steady Demand Center for Crisis, Emergency, and Incident Management Platforms?

Major natural disasters such as earthquakes, typhoons, and heavy snowfall occur fairly frequently in Japan, and they cause immense damage and destruction. Given the ever-present danger of a major earthquake in the capital city Tokyo, and elsewhere, there has been growing awareness of the importance of disaster preparedness and management, not only at national and local government levels, but also within the business community.

Despite the fact that Japan and the seas around it account for only around 1 percent of the Earth’s surface, approximately 10 percent of the world’s earthquakes of magnitude 8.0 or greater during the 20th century occurred in Japan or its vicinity. This shows that Japan is one of the most earthquake-prone countries in the world. Japan is also a leader in earthquake disaster management.

Category-wise Insights

Why is There Huge Demand for Emergency/Mass Notification Systems?

System and platform components have dominated and accounted for a market share of 73.7% in 2020.  In this segment, emergency/mass notification systems are estimated to further stimulate market growth. This growth is attributable to rapid implementation and integration of mass notification solutions through IP-based notification appliances among diverse businesses, such as education and healthcare.

The emergency/mass notification systems segment is projected to expand significantly at a CAGR of 10% throughout the forecast period.

Will First Responders Hold Significant Market Share?

Under communication technology, first responders are estimated to dominate the market by contributing around 31% of the market share in 2031. First responder tools consists of all technology devices that assist departments and teams in providing early aid or action during an emergency. Several communication companies are coming up with next-generation software-defined radios and cognitive radios, along with public safety LTE communication solutions.

Though radios have traditionally been the most commonly used first responder tools in case of emergencies, use of smart devices and smartphones are the most preferred first responder tools, which has increased tremendously over the past decade. In the current scenario, smart gateways can connect sensors, such as heart rate monitors, body cameras, and locator beacons worn by first responders, and feed data back to a command center so that it can be accessed at a later stage.

Will Government and Defense Sectors Aid Demand Growth for Crisis, Emergency, and Incident Management Systems?

The government and defense industry is adopting crisis, emergency, and incident management platforms such as disaster recovery systems, traffic incident management, weather monitoring systems, and others, on a large scale. These industries are adopting risk management solutions due to a rise in terrorist attacks at airports and in public places. These solutions are expected to help government and defense authorities provide better security.

Geographical Aspect of Market

Rising number of manmade and natural crisis situations are being witnessed around the world, which is also expanding the market for crisis, emergency, and incident management platforms. Earthquake-prone zones spread across Japan, and South-East Asian belt is a major market for crisis, emergency, and incident management platforms.

The U.S. and U.K. have been the target of a slew of terror attacks, and thus, growth opportunity for crisis, emergency, and incident management platform providers is massive in this region. Australia is flanked by an ocean and a part of the South Asia & Pacific region, which is widely populated with island nations and often becomes easy prey to floods. This region is also an opportune market for crisis, emergency, and incident management platforms.     

How Has COVID-19 Created Opportunities for Crisis, Emergency, and Incident Management Platform Providers?

As COVID-19 affected all technology markets, crisis, emergency, and incident management platforms are also expected to experience its effects in both, demand and supply. As the era of COVID-19 extends, healthcare systems face a daunting range of challenges.

The way ahead to recovery planning is to rethink approaches and mainstream COVID-19 response into development planning across sectors. Many organizations are developing crisis management platforms with an aim to track real-time data and make the best decisions to save lives and protect communities.

For instance, Kinetica and Disaster Tech announced the release of the COVID-19 Real-time Crisis Management Platform to aggregate and track data relevant to COVID-19 emergency response. Platform functionality is the direct result of a survey of emergency managers and emergency responders across disciplines, and blends data from 30 different government, public health, and private sector sources.

Thus, the COVID-19 pandemic has had a positive impact on the demand for crisis, emergency, and incident management platforms, and has generated numerous opportunities for providers across regions.

Market Share Analysis

The global market is fragmented in nature, with a majority of share held by leading platform providers. Companies holding a market share above 10% belong to the tier-1 group. Tier-1 vendors such as Honeywell International Inc., Lockheed Martin Corporation, and Motorola Solution Inc. are the most experienced and predominant in the market, and possess substantial regional coverage, globally.

Companies with a market share of 5% to 10% are estimated to be promising players. These companies are expected to showcase major growth and upscale the opportunities that the global market has to offer in order to accommodate business expansion and revenue generation.

Companies occupying a pretty low size with a share less than 5% are strategizing to attract new clientele in foreign markets. Companies in this group are Alert Technologies, The Response Group, Guardly, and Singlewire Software, among others.

Competition Landscape

Persistence Market Research has profiled the following prominent crisis, emergency, and incident management platform providers in its report:

  • Honeywell International Inc.
  • Lockheed Martin Corporation
  • Motorola Solution Inc.
  • Collins Aerospace
  • Siemens AG
  • Johnson Controls
  • Iridium Communication Inc.
  • Guardly Corp.
  • Environmental System Research Institute, Inc.
  • Intergraph Corporation
  • NEC Corporation
  • Alert Technologies
  • Eaton
  • The Response Group
  • Singlewire Software

These above-mentioned players rely on various expansion strategies to make their presence felt across lucrative markets. These strategies include collaboration with key players, product launches, acquisitions, partnerships, and enhancement of distribution networks at regional and global levels.

  • For instance, in December 2019, Honeywell acquired Rebellion Photonics, a Houston-based provider of innovative, intelligent, visual gas monitoring solutions that maximize safety, operational performance, emissions mitigation, and compliance in oil & gas, petrochemical, and power industries.
  • In December 2020, Lockheed Martin Corporation announced it has entered into a definitive agreement to acquire Aerojet Rocketdyne Holdings, Inc. This transaction enhanced Lockheed Martin's support of critical U.S. and allied security missions, and retains its national leadership in space and hypersonic technology. Acquiring Aerojet Rocketdyne will preserve and strengthen an essential component of the domestic defense industrial base and reduce costs for its customers and American taxpayers.

Report Scope



Forecast Period


Historical Data Available for


Market Analysis

US$ Mn for Value

Key Regions Covered

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • the Middle East & Africa

Key Countries Covered

  • U.S.
  • India
  • Canada
  • Germany
  • China
  • Italy
  • France
  • U.K.
  • Spain
  • GCC
  • South Africa

Key Segments Covered

  • Component
  • Communication Technology
  • Vertical
  • Region

Key Companies Profiled

  • Honeywell International Inc.
  • Lockheed Martin Corporation
  • Motorola Solution Inc.
  • Collins Aerospace
  • Siemens AG
  • Iridium Communication Inc.
  • Guardly
  • Environmental System Research Institute, Inc.
  • Intergraph Corporation
  • NEC Corporation
  • Alert Technologies
  • Eaton
  • The Response Group
  • Singlewire Software
  • Johnson Controls

Customization & Pricing

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Key Questions Answered in Report

  • How will the market expand until 2031?

    Persistence Market Research projects the market to register a CAGR worth over 8% across the 2021-2031 assessment period. Market growth is driven by technological advancements in the field of AI and machine learning for quick implementation of services.

  • How are crisis, emergency, and incident management platform sales faring?

    In recent years, demand for crisis, emergency, and incident management platforms has been rising, owing to increasing criminal activities and terrorist attacks, and the occurrence of unpredictable natural disasters due to ever-changing climate conditions.

  • Who are the leading providers of crisis, emergency, and incident management platforms?

    Prominent players providing crisis, emergency, and incident management platform systems and services include Honeywell International Inc., Lockheed Martin Corporation, Motorola Solution Inc., and Siemens AG, among others.

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  • Is this research conducted by Persistence Market Research?

    Yes, the research has been conducted by expert analysts of Persistence Market Research, through a combination of primary research and secondary research. To know more about how the research was conducted, you can speak to a research analyst.

  • What research methodology is followed by Persistence Market Research?

    Persistence Market Research follows a methodology that encompasses demand-side assessment of the market, and triangulates the same through supply-side analysis. This methodology is based on the use of standard market structure, methods, and definitions. Request a detailed methodology.

  • Who are the respondents for primary research?

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  • What are the sources of secondary research?

    Persistence Market Research conducts extensive secondary research through proprietary databases, paid databases, and information available in the public domain. We refer to industry associations, company press releases, annual reports, investor presentations, and research papers. More information about desk research is available upon request.

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Key Market Segments Covered


  • Systems and Platforms
    • Emergency/Mass Notification Systems
    • Surveillance Systems
    • Fire and HAZMAT Solutions
    • Traffic Management Systems
    • Safety Management Systems
    • Earthquake/Seismic Warning Systems
    • Disaster Recovery and Backup Systems
    • Others
  • Services
    • Consulting
    • Emergency Operation Center (EOC) Design and Integration
    • Training and Simulation
    • Public Information Services

Communication Technology

  • First Responders
  • Satellite Phones
  • Vehicle-ready Gateways
  • Emergency Response Radars


  • BFSI
  • Energy and Utility
  • Healthcare and Life Science
  • Government and Defense
  • Aviation
  • Transportation and Logistics
  • Telecom and IT
  • Others


  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa (MEA)

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