Interactive and Self-Service Kiosk Market

Global Market Study on Interactive and Self-Service Kiosk: Ticketing is expected to remain a Highly Attractive End User Segment Through 2022

Interactive and Self-Service Kiosk Market Segmented By Indoor Interactive and Self-Service Kiosk, Outdoor Interactive and Self-Service Kiosk, Wallmounted Interactive and Self-Service Model in Casinos, Hospitality, Banking and Financial Institution, Retail

Report ID: PMRREP20056

Number of Pages: 170

Format: PPT*, PDF, EXCEL

Industry: IT and Telecommunication

Published Date: November-2017

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Rapid adoption of self-service technologies in the retail sector is playing an indispensable role in propelling the growth of the global interactive and self-service kiosk market. Kiosk is basically an application-specific electronic system which can significantly improve operational efficiency. Self-service platform is being looked at as a business tool that can effectively streamline product and service delivery. Due to their growing significance kiosks are becoming common in modern infrastructures (airports, hotels, shopping malls etc.).

Adoption of self-service kiosk is gaining momentum in the emerging countries such as China, Brazil and India while the technology has already become ubiquitous in developed countries. Moreover, increasing application and cost benefits of the technology is expected to reflect favorably on market during the forecast period. Persistence Market Research (PMR) in its latest report projects that the global market for interactive and self-service kiosk is set to register a CAGR of 9.7% during the forecast period (2017-2022).

global interactive and self service kiosk market

Kiosk systems are finding use across a range of industrial applications as they can effective provision a seamless operation management. For businesses, kiosks are emerging as an effective tool to analyze customer behavior and buying pattern. Interactive and self-service kiosks are finding applications across domains including service processing, healthcare, manufacturing and retail. The interactive and intuitive nature of kiosk platforms makes them an efficient self-service platform. The growing trend of integrating automated self-service technologies in commercial establishments is anticipated to fuel the demand for interactive and self-service kiosk in the near future.

Businesses are aiming to leverage self-service modules to achieve economies of scale. In addition, freestanding kiosks are also being deployed in public vicinities as a micro form of information center. Kiosks with diverse applications are becoming a major part of an end customer’s interaction with a brand at the touch points. Factors as such are likely to influence the global sales of interactive and self-service kiosks over 2022.

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North America Spearheading the Global Interactive and Self-Service Kiosk Market

Among regions, North America is expected to remain a highly attractive market for interactive and self-service kiosk during the forecast period. Factors such as robust adoption of self-service kiosks across industries and increasing kiosk application is expected to supporting the growth of the market in the region.

North America accounts for a notable revenue share of the global market and is expected to represent lucrative business opportunities for market players. Meanwhile, Europe interactive and self-service kiosk market revenue is projected to increase at a CAGR of 10.9% between 2017 and 2022 to reach valuation in excess of US$ 6,200 Mn.

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Demand for Indoor Interactive and Self-Service Kiosks to remain Strong

On the basis of models, indoor interactive and self-service kiosks models are expected to gain significant traction during the assessment period. Global sales of indoor interactive and self-service kiosks models currently command for more than 50% revenue share of the global market. Towards the end of 2022, nearly US$ 12,525.7 Mn worth indoor interactive and self-service kiosks models are expected to be shipped worldwide.

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Ticketing Will Remain an Attractive End User Segment of the Global Interactive and Self-Service Kiosks Market

Based on end user, interactive and self-service kiosks are being increasingly used for ticketing purposes. This is primarily due to growing trends of smart ticking and exponential benefits of using kiosks for ticket booking and issuing. Ticketing and retail will remain two of the most attractive end users segments of the market throughout the forecast period.

Competitive Landscape

Leading players operating in the global market for interactive and self-service kiosk include Elpro Technologies Pty. Ltd., NCR Corporation, Olea Kiosks Inc., On Track Innovations Ltd., Toshiba Tec Corporation, Azkoyen SA, Crane Co., Diebold Nixdorf, Inc. Fuji Electric Co., Ltd. Phoenix Kiosk Inc. RedyRef (A division of EVS Intractive) Hitachi Ltd., GRG Banking Equipment Co., Ltd., Fujitsu Ltd. and Acrelec Group.

Market Nomenclature

PMR’s report on global interactive and self-service kiosk market includes a comprehensive analysis of key segments of the market. The three level market segmentation covers model, end-user and region.

Attribute Details


  • North America
  • Latin America
  • Europe
  • Japan
  • APEJ
  • MEA


  • Indoor Interactive and Self-Service Kiosk
  • Outdoor Interactive and Self-Service Kiosk
  • Wallmounted Interactive and Self-Service


  • Casinos
  • Hospitality
  • Banking and Financial Institution
  • Retail
  • Entertainment
  • Airport and Railways
  • Education
  • Ticketing
  • Other

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Companies Covered in This Report

  • NCR
  • Dibold
  • Fijitsu
  • Crane
  • GRG Banking
  • Others.

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