India Customer Experience Management Market Size, Share, and Growth Forecast, 2025 – 2032

Table of Content

1. Executive Summary
   1. India Customer Experience Management Market Snapshot, 2025 and 2032
   2. Market Opportunity Assessment, 2025 – 2032, US$ Mn
   3. Key Market Trends
   4. Future Market Projections
   5. Premium Market Insights
   6. Industry Developments and Key Market Events
   7. PMR Analysis and Recommendations
2. Market Overview
   1. Market Scope and Definition
   2. Market Dynamics
      1. Drivers
      2. Restraints
      3. Opportunity
      4. Challenges
      5. Key Trends
   3. Macro-Economic Factors
      1. GDP Growth Outlook
      2. R&D Investment Outlook
      3. Population Growth & Urbanization
      4. Inflation Rates
      5. Infrastructure Development
      6. Consumer Confidence and Sentiment Outlook
   4. COVID-19 Impact Analysis
   5. Forecast Factors – Relevance and Impact
3. Value Added Insights
   1. Regulatory Landscape
   2. Value Chain Analysis
   3. PESTLE Analysis
   4. Porter’s Five Force Analysis
4. Price Trend Analysis
   1. Key Highlights
   2. Key Factors Impacting Customer Experience Management Prices
   3. Average Pricing Analysis, by Offering
5. India Customer Experience Management Market Outlook: Historical (2019 – 2024) and Forecast (2025 – 2032)
   1. India Customer Experience Management Market Outlook: Offering
      1. Introduction / Key Findings
      2. Historical Market Size (US$ Mn) Analysis, By Offering, 2019 – 2024
      3. Current Market Size (US$ Mn) Analysis and Forecast, By Offering, 2025 – 2032
         1. Software/Platform
         2. Services
            1. Operational / Management Services
               1. Outbound Sales
               2. Inbound Sales
               3. Customer Service
               4. Order Fulfilment
               5. Payment Collections
               6. Technical Support
               7. Live Chat Support
               8. Others
            2. Digital Services
               1. Cx Consulting
               2. Customer Journey Mapping
               3. Cx Analytics and Machine Learning
               4. Others
   2. Market Attractiveness Analysis: Offering
   3. India Customer Experience Management Market Outlook: Deployment
      1. Introduction / Key Findings
      2. Historical Market Size (US$ Mn) Analysis, By Deployment, 2019 – 2024
      3. Current Market Size (US$ Mn) Analysis and Forecast, By Deployment, 2025 – 2032
         1. Cloud-Based
         2. On-Premises
         3. Hybrid
   4. Market Attractiveness Analysis: Deployment
   5. India Customer Experience Management Market Outlook: Touchpoint
      1. Introduction / Key Findings
      2. Historical Market Size (US$ Mn) Analysis, By Touchpoint, 2019 – 2024
      3. Current Market Size (US$ Mn) Analysis and Forecast, By Touchpoint, 2025 – 2032
         1. Call Centers
         2. Email
         3. Social Media
         4. Websites
         5. Mobile Applications
         6. Others
   6. Market Attractiveness Analysis: Touchpoint
   7. India Customer Experience Management Market Outlook: Industry
      1. Introduction / Key Findings
      2. Historical Market Size (US$ Mn) Analysis, By Industry, 2019 – 2024
      3. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2025 – 2032
         1. Retail & E-commerce
         2. BFSI
         3. IT and Telecom
         4. Healthcare
         5. Travel & Hospitality
         6. Transportation & Logistics
         7. Manufacturing
         8. Media & Entertainment
         9. Others
   8. Market Attractiveness Analysis: Industry
6. Competition Landscape
   1. Market Share Analysis, 2024
   2. Market Structure
      1. Competition Intensity Mapping
      2. Competition Dashboard
   3. Company Profiles (Details – Overview, Financials, Strategy, Recent Developments)
      1. Concentrix
         1. Overview
         2. Solution Portfolio
         3. Key Financials
         4. Market Developments
         5. Market Strategy
      2. Teleperformance
      3. Startek
      4. iEnergizer
      5. TCS
      6. Tech Mahindra
      7. SAP SE
      8. Conneqt
      9. IGT Solutions
      10. INFOSYS
      11. WNS
      12. Tech Mahindra
      13. Others
7. Appendix
   1. Research Methodology
   2. Research Assumptions
   3. Acronyms and Abbreviations