Communication Platform-as-a-Service (CPaaS) Market

Market Study on Communication Platform-as-a-Service (CPaaS): Analysing the Growing Significance of CPaaS Within the Telecom Industry, PMR Foresees a Range of Opportunities for Participants in the Industry

A Detailed Analysis of the Communication Platform-as-a-Service (CPaaS) Market Based on a Growing Focus on the Communications Sector, Product Regulations, and Rapid Technology Improvements

- Table of Content -

1. Executive Summary

     1.1. Global Communication Platform-as-a-Service (CPaaS) Market Snapshot, 2023 and 2030

     1.2. Market Opportunity Assessment, 2023 - 2030, US$ Mn

     1.3. Key Market Trends

     1.4. Future Market Projections

     1.5. Premium Market Insights

     1.6. Industry Developments and Key Market Events   

     1.7. PMR Analysis and Recommendations

2. Market Overview

     2.1. Market Scope and Definition

     2.2. Market Dynamics

          2.2.1. Drivers

          2.2.2. Restraints

          2.2.3. Opportunity

          2.2.4. Challenges

          2.2.5. Key Trends

     2.3. Solution Lifecycle Analysis

     2.4. Communication Platform-as-a-Service (CPaaS) Market: Value Chain

          2.4.1. List of Raw Enterprise Size Supplier

          2.4.2. List of Manufacturers

          2.4.3. List of Distributors

          2.4.4. List of Applications

          2.4.5. Profitability Analysis

     2.5. Porter Five Force's Analysis

     2.6. Geopolitical Tensions: Market Impact   

     2.7. Macro-Economic Factors

          2.7.1. Global Sectorial Outlook

          2.7.2. Global GDP Growth Outlook

          2.7.3. Global Parent Market Overview

     2.8. Forecast Factors - Relevance and Impact

     2.9. Regulatory and Technology Landscape

3. Global Communication Platform-as-a-Service (CPaaS) Market Outlook: Historical (2018 - 2022) and Forecast (2023 - 2030)

     3.1. Key Highlights

          3.1.1. Market Volume (Units) Projections

          3.1.2. Market Size and Y-o-Y Growth

          3.1.3. Absolute $ Opportunity

     3.2. Market Size (US$ Mn) Analysis and Forecast

          3.2.1. Historical Market Size Analysis, 2013-2016

          3.2.2. Current Market Size Forecast, 2018-2026

     3.3. Global Communication Platform-as-a-Service (CPaaS) Market Outlook: Solution

          3.3.1. Introduction / Key Findings

          3.3.2. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Solution, 2018 - 2022

          3.3.3. Current Market Size (US$ Mn) and Volume (Units) Forecast By Solution, 2023 - 2030

               3.3.3.1. Communication Platform-as-a-Service (CPaaS) Software

               3.3.3.2. Services

                    3.3.3.2.1. Professional Services

                         3.3.3.2.1.1. Integration & Implementation

                         3.3.3.2.1.2. Consulting

                         3.3.3.2.1.3. Support & Maintenance

                    3.3.3.2.2. Managed Services

     3.4. Market Attractiveness Analysis: Solution

     3.5. Global Communication Platform-as-a-Service (CPaaS) Market Outlook: Enterprise Size

          3.5.1. Introduction / Key Findings

          3.5.2. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Enterprise Size, 2018 - 2022

          3.5.3. Current Market Size (US$ Mn) and Volume (Units) Forecast By Enterprise Size, 2023 - 2030

               3.5.3.1. Small Offices (1-9 employees)

               3.5.3.2. Small Enterprises (10-99 employees)

               3.5.3.3. Medium-sized Enterprise (100-499 employees)

               3.5.3.4. Large Enterprises (500-999 employees)

               3.5.3.5. Very Large Enterprises (1,000+ employees)

     3.6. Market Attractiveness Analysis: Enterprise Size

     3.7. Global Communication Platform-as-a-Service (CPaaS) Market Outlook: End-use Industry

          3.7.1. Introduction / Key Findings

          3.7.2. Historical Market Size (US$ Mn) and Volume (Units) Analysis By End-use Industry, 2018 - 2022

          3.7.3. Current Market Size (US$ Mn) and Volume (Units) Forecast By End-use Industry, 2023 - 2030

               3.7.3.1. IT &  Telecom

               3.7.3.2. BFSI

               3.7.3.3. Manufacturing

               3.7.3.4. Healthcare

               3.7.3.5. Retail & CPG

               3.7.3.6. Others

     3.8. Market Attractiveness Analysis: End-use Industry

4. Global Communication Platform-as-a-Service (CPaaS) Market Outlook: Region

     4.1. Key Highlights

     4.2. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Region, 2018 - 2022

     4.3. Current Market Size (US$ Mn) and Volume (Units) Forecast By Region, 2023 - 2030

          4.3.1. North America

          4.3.2. Europe

          4.3.3. East Asia

          4.3.4. South Asia and Oceania

          4.3.5. Latin America

          4.3.6. Middle East & Africa (MEA)

     4.4. Market Attractiveness Analysis: Region

5. North America Communication Platform-as-a-Service (CPaaS) Market Outlook: Historical (2018 - 2022) and Forecast (2023 - 2030) 

     5.1. Key Highlights

     5.2. Pricing Analysis

     5.3. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Market, 2018 - 2022

          5.3.1. By Country

          5.3.2. By Solution

          5.3.3. By Enterprise Size

          5.3.4. By End-use Industry 

     5.4. Current Market Size (US$ Mn) and Volume (Units) Forecast By Country, 2023 - 2030

          5.4.1. U.S.

          5.4.2. Canada

     5.5. Current Market Size (US$ Mn) and Volume (Units) Forecast By Solution, 2023 - 2030

          5.5.1. Communication Platform-as-a-Service (CPaaS) Software

          5.5.2. Services

               5.5.2.1. Professional Services

                    5.5.2.1.1. Integration & Implementation

                    5.5.2.1.2. Consulting

                    5.5.2.1.3. Support & Maintenance

               5.5.2.2. Managed Services

     5.6. Current Market Size (US$ Mn) and Volume (Units) Forecast By Enterprise Size, 2023 - 2030

          5.6.1. Small Offices (1-9 employees)

          5.6.2. Small Enterprises (10-99 employees)

          5.6.3. Medium-sized Enterprise (100-499 employees)

          5.6.4. Large Enterprises (500-999 employees)

          5.6.5. Very Large Enterprises (1,000+ employees)

     5.7. Current Market Size (US$ Mn) and Volume (Units) Forecast By End-use Industry, 2023 - 2030

          5.7.1. IT &  Telecom

          5.7.2. BFSI

          5.7.3. Manufacturing

          5.7.4. Healthcare

          5.7.5. Retail & CPG

          5.7.6. Others

     5.8. Market Attractiveness Analysis

6. Europe Communication Platform-as-a-Service (CPaaS) Market Outlook: Historical (2018 - 2022) and Forecast (2023 - 2030)

     6.1. Key Highlights

     6.2. Pricing Analysis

     6.3. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Market, 2018 - 2022

          6.3.1. By Country

          6.3.2. By Solution

          6.3.3. By Enterprise Size

          6.3.4. By End-use Industry 

     6.4. Current Market Size (US$ Mn) and Volume (Units) Forecast By Country, 2023 - 2030

          6.4.1. Germany

          6.4.2. France

          6.4.3. U.K.

          6.4.4. Italy

          6.4.5. Spain

          6.4.6. Russia

          6.4.7. T rkiye

          6.4.8. Rest of Europe

     6.5. Current Market Size (US$ Mn) and Volume (Units) Forecast By Solution, 2023 - 2030

          6.5.1. Communication Platform-as-a-Service (CPaaS) Software

          6.5.2. Services

               6.5.2.1. Professional Services

                    6.5.2.1.1. Integration & Implementation

                    6.5.2.1.2. Consulting

                    6.5.2.1.3. Support & Maintenance

               6.5.2.2. Managed Services

     6.6. Current Market Size (US$ Mn) and Volume (Units) Forecast By Enterprise Size, 2023 - 2030

          6.6.1. Small Offices (1-9 employees)

          6.6.2. Small Enterprises (10-99 employees)

          6.6.3. Medium-sized Enterprise (100-499 employees)

          6.6.4. Large Enterprises (500-999 employees)

          6.6.5. Very Large Enterprises (1,000+ employees)

     6.7. Current Market Size (US$ Mn) and Volume (Units) Forecast By End-use Industry, 2023 - 2030

          6.7.1. IT &  Telecom

          6.7.2. BFSI

          6.7.3. Manufacturing

          6.7.4. Healthcare

          6.7.5. Retail & CPG

          6.7.6. Others

     6.8. Market Attractiveness Analysis

7. East Asia Communication Platform-as-a-Service (CPaaS) Market Outlook: Historical (2018 - 2022) and Forecast (2023 - 2030)

     7.1. Key Highlights

     7.2. Pricing Analysis

     7.3. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Market, 2018 - 2022

          7.3.1. By Country

          7.3.2. By Solution

          7.3.3. By Enterprise Size

          7.3.4. By End-use Industry 

     7.4. Current Market Size (US$ Mn) and Volume (Units) Forecast By Country, 2023 - 2030

          7.4.1. China

          7.4.2. Japan

          7.4.3. South Korea

     7.5. Current Market Size (US$ Mn) and Volume (Units) Forecast By Solution, 2023 - 2030

          7.5.1. Communication Platform-as-a-Service (CPaaS) Software

          7.5.2. Services

               7.5.2.1. Professional Services

                    7.5.2.1.1. Integration & Implementation

                    7.5.2.1.2. Consulting

                    7.5.2.1.3. Support & Maintenance

               7.5.2.2. Managed Services

     7.6. Current Market Size (US$ Mn) and Volume (Units) Forecast By Enterprise Size, 2023 - 2030

          7.6.1. Small Offices (1-9 employees)

          7.6.2. Small Enterprises (10-99 employees)

          7.6.3. Medium-sized Enterprise (100-499 employees)

          7.6.4. Large Enterprises (500-999 employees)

          7.6.5. Very Large Enterprises (1,000+ employees)

     7.7. Current Market Size (US$ Mn) and Volume (Units) Forecast By End-use Industry, 2023 - 2030

          7.7.1. IT &  Telecom

          7.7.2. BFSI

          7.7.3. Manufacturing

          7.7.4. Healthcare

          7.7.5. Retail & CPG

          7.7.6. Others

     7.8. Market Attractiveness Analysis

8. South Asia & Oceania Communication Platform-as-a-Service (CPaaS) Market Outlook: Historical (2018 - 2022) and Forecast (2023 - 2030)

     8.1. Key Highlights

     8.2. Pricing Analysis

     8.3. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Market, 2018 - 2022

          8.3.1. By Country

          8.3.2. By Solution

          8.3.3. By Enterprise Size

          8.3.4. By End-use Industry 

     8.4. Current Market Size (US$ Mn) and Volume (Units) Forecast By Country, 2023 - 2030

          8.4.1. India

          8.4.2. Southeast Asia

          8.4.3. ANZ

          8.4.4. Rest of South Asia & Oceania

     8.5. Current Market Size (US$ Mn) and Volume (Units) Forecast By Solution, 2023 - 2030

          8.5.1. Communication Platform-as-a-Service (CPaaS) Software

          8.5.2. Services

               8.5.2.1. Professional Services

                    8.5.2.1.1. Integration & Implementation

                    8.5.2.1.2. Consulting

                    8.5.2.1.3. Support & Maintenance

               8.5.2.2. Managed Services

     8.6. Current Market Size (US$ Mn) and Volume (Units) Forecast By Enterprise Size, 2023 - 2030

          8.6.1. Small Offices (1-9 employees)

          8.6.2. Small Enterprises (10-99 employees)

          8.6.3. Medium-sized Enterprise (100-499 employees)

          8.6.4. Large Enterprises (500-999 employees)

          8.6.5. Very Large Enterprises (1,000+ employees)

     8.7. Current Market Size (US$ Mn) and Volume (Units) Forecast By End-use Industry, 2023 - 2030

          8.7.1. IT &  Telecom

          8.7.2. BFSI

          8.7.3. Manufacturing

          8.7.4. Healthcare

          8.7.5. Retail & CPG

          8.7.6. Others

     8.8. Market Attractiveness Analysis

9. Latin America Communication Platform-as-a-Service (CPaaS) Market Outlook: Historical (2018 - 2022) and Forecast (2023 - 2030)

     9.1. Key Highlights

     9.2. Pricing Analysis

     9.3. Historical Market Size (US$ Mn) and Volume (Units) Analysis By  Market, 2018 - 2022

          9.3.1. By Country

          9.3.2. By Solution

          9.3.3. By Enterprise Size

          9.3.4. By End-use Industry 

     9.4. Current Market Size (US$ Mn) and Volume (Units) Forecast By Country, 2023 - 2030

          9.4.1. Brazil

          9.4.2. Mexico

          9.4.3. Rest of Latin America

     9.5. Current Market Size (US$ Mn) and Volume (Units) Forecast By Solution, 2023 - 2030

          9.5.1. Communication Platform-as-a-Service (CPaaS) Software

          9.5.2. Services

               9.5.2.1. Professional Services

                    9.5.2.1.1. Integration & Implementation

                    9.5.2.1.2. Consulting

                    9.5.2.1.3. Support & Maintenance

               9.5.2.2. Managed Services

     9.6. Current Market Size (US$ Mn) and Volume (Units) Forecast By Enterprise Size, 2023 - 2030

          9.6.1. Small Offices (1-9 employees)

          9.6.2. Small Enterprises (10-99 employees)

          9.6.3. Medium-sized Enterprise (100-499 employees)

          9.6.4. Large Enterprises (500-999 employees)

          9.6.5. Very Large Enterprises (1,000+ employees)

     9.7. Current Market Size (US$ Mn) and Volume (Units) Forecast By End-use Industry, 2023 - 2030

          9.7.1. IT &  Telecom

          9.7.2. BFSI

          9.7.3. Manufacturing

          9.7.4. Healthcare

          9.7.5. Retail & CPG

          9.7.6. Others

     9.8. Market Attractiveness Analysis

10. Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market Outlook: Historical (2018 - 2022) and Forecast (2023 - 2030)

     10.1. Key Highlights

     10.2. Pricing Analysis

     10.3. Historical Market Size (US$ Mn) and Volume (Units) Analysis By Market, 2018 - 2022

          10.3.1. By Country

          10.3.2. By Solution

          10.3.3. By Enterprise Size

          10.3.4. By End-use Industry 

     10.4. Current Market Size (US$ Mn) and Volume (Units) Forecast By Country, 2023 - 2030

          10.4.1. GCC

          10.4.2. Egypt

          10.4.3. South Africa

          10.4.4. Northern Africa

          10.4.5. Rest of Middle East & Africa

     10.5. Current Market Size (US$ Mn) and Volume (Units) Forecast By Solution, 2023 - 2030

          10.5.1. Communication Platform-as-a-Service (CPaaS) Software

          10.5.2. Services

               10.5.2.1. Professional Services

                    10.5.2.1.1. Integration & Implementation

                    10.5.2.1.2. Consulting

                    10.5.2.1.3. Support & Maintenance

               10.5.2.2. Managed Services

     10.6. Current Market Size (US$ Mn) and Volume (Units) Forecast By Enterprise Size, 2023 - 2030

          10.6.1. Small Offices (1-9 employees)

          10.6.2. Small Enterprises (10-99 employees)

          10.6.3. Medium-sized Enterprise (100-499 employees)

          10.6.4. Large Enterprises (500-999 employees)

          10.6.5. Very Large Enterprises (1,000+ employees)

     10.7. Current Market Size (US$ Mn) and Volume (Units) Forecast By End-use Industry, 2023 - 2030

          10.7.1. IT &  Telecom

          10.7.2. BFSI

          10.7.3. Manufacturing

          10.7.4. Healthcare

          10.7.5. Retail & CPG

          10.7.6. Others

     10.8. Market Attractiveness Analysis

11. Competition Landscape

     11.1. Market Share Analysis, 2022

     11.2. Market Structure

          11.2.1. Competition Intensity Mapping By Market  

          11.2.2. Competition Analog IC

          11.2.3. Apparent Product Capacity

     11.3. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)

          11.3.1. Avaya

               11.3.1.1. Overview

               11.3.1.2. Segments and Product

               11.3.1.3. Key Financials

               11.3.1.4. Market Developments

               11.3.1.5. Market Strategy

          11.3.2. Twilio

               11.3.2.1. Overview

               11.3.2.2. Segments and Product

               11.3.2.3. Key Financials

               11.3.2.4. Market Developments

               11.3.2.5. Market Strategy

          11.3.3. Mitel Network Corportaion

               11.3.3.1. Overview

               11.3.3.2. Segments and Product

               11.3.3.3. Key Financials

               11.3.3.4. Market Developments

               11.3.3.5. Market Strategy

          11.3.4. Inobip

               11.3.4.1. Overview

               11.3.4.2. Segments and Product

               11.3.4.3. Key Financials

               11.3.4.4. Market Developments

               11.3.4.5. Market Strategy

          11.3.5. Vonage

               11.3.5.1. Overview

               11.3.5.2. Segments and Product

               11.3.5.3. Key Financials

               11.3.5.4. Market Developments

               11.3.5.5. Market Strategy

          11.3.6. TeleSign Corporation

               11.3.6.1. Overview

               11.3.6.2. Segments and Product

               11.3.6.3. Key Financials

               11.3.6.4. Market Developments

               11.3.6.5. Market Strategy

          11.3.7. MOBTexting

               11.3.7.1. Overview

               11.3.7.2. Segments and Product

               11.3.7.3. Key Financials

               11.3.7.4. Market Developments

               11.3.7.5. Market Strategy

          11.3.8. Telin

               11.3.8.1. Overview

               11.3.8.2. Segments and Product

               11.3.8.3. Key Financials

               11.3.8.4. Market Developments

               11.3.8.5. Market Strategy

          11.3.9. Plivo

               11.3.9.1. Overview

               11.3.9.2. Segments and Product

               11.3.9.3. Key Financials

               11.3.9.4. Market Developments

               11.3.9.5. Market Strategy

          11.3.10. Sinch

               11.3.10.1. Overview

               11.3.10.2. Segments and Product

               11.3.10.3. Key Financials

               11.3.10.4. Market Developments

               11.3.10.5. Market Strategy

          11.3.11. Kaleyra

               11.3.11.1. Overview

               11.3.11.2. Segments and Product

               11.3.11.3. Key Financials

               11.3.11.4. Market Developments

               11.3.11.5. Market Strategy

12. Appendix

     12.1. Research Methodology

     12.2. Research Assumptions

     12.3. Acronyms and Abbreviations

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